Frequently Asked Questions
Tickets and Booking
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Yes, all audience members need a valid ticket to enter a performance or event at The Beacon. If you’re a member of the press, please contact our Box Office to request a complimentary press ticket.
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No. Tickets must be paid for at the time of booking. Reservations cannot be held without payment.
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- Online: Via our What’s On page, 24/7
- By phone: Call 01235 763456 (Mon–Fri, 9am–5pm)
- In person: Visit our Box Office during the above hours, or 90 minutes before a performance
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We do not charge booking fees for phone or in-person sales. Online bookings carry a flat £2 processing fee per transaction (not per ticket).
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No. All tickets are non-refundable. If tickets are lost, customers should notify the Box Office immediately. In the event that a show is sold out, a refund can only be given if the ticket can be sold to a patron on the waiting list.
Access & Facilities
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Yes. We are fully accessible for wheelchair users, with:
- Step-free access
- Lift to all floors
- Wheelchair spaces in the Ridgeway Auditorium
- Accessible toilets
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Yes. If you require a seat without armrests or a wheelchair space, please call the Box Office in advance and we’ll be happy to reserve a suitable seat for you.
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Yes, the Beacon has a hearing loop which can either work with a hearing aid or with our hearing loop packs, which can be borrowed from box office
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Yes. Seven disabled parking bays are available directly outside The Beacon in Portway Car Park (OX12 9BU). Parking is free for Blue Badge holders.
The Venue
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Our Box Office is open:
- Monday to Friday: 9am–5pm
- Performance days: From 90 minutes before the show starts until 30 minutes after it begins
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Yes, our ground-floor café brought to you by The Wantage Literary Festival. It is fully accessible, with ramp access to outdoor seating. A bar is also available during events and accessible by lift.
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Yes, we have five accessible rooms for hire, two of which are equipped with hearing loops. Full details are available on our Hire Us page.
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Yes. All staff are trained in equality, diversity, inclusion, and health & safety. Please contact us ahead of your visit if you have any specific needs.
Events & Activities
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From live music and theatre to comedy, film screenings, workshops, and children’s activities, there’s something for everyone. Explore our What’s On page to see upcoming events.
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Absolutely! Open Mic Night takes place monthly in the bar on the second Wednesday at 7pm. Email beacon.wantage@whitehorsedc.gov.uk to book a slot.
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We love hearing your ideas! Just email or speak to the Box Office—your suggestions help shape our programme.
